At Matchy Matchy, every item is made especially for you. Because of this, our return policy is a little different from traditional retail — here’s how it works.

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🧵 Made-to-Order Items

All Matchy Matchy products are made-to-order. For this reason:

• We do not accept returns or exchanges for reasons such as:

  • Wrong size ordered

  • Change of mind

  • Preference after delivery

• We encourage you to carefully review product descriptions and size guides before placing your order.

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✅ Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ve got you covered.

Please contact us at coach@matchymatchy.club within 30 days of delivery with:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

Once reviewed, we’ll gladly offer a replacement or refund at no additional cost to you.

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📦 Lost Packages

If your tracking information shows that a package was lost in transit, please reach out and we’ll help resolve it.

Matchy Matchy is not responsible for packages marked as delivered but lost due to:

• Theft

• Incorrect or incomplete addresses provided by the customer

 

📍 Address Issues

Please double-check your shipping address at checkout.

• If an order is returned due to an incorrect address, reshipping fees may apply.

• We cannot issue refunds for orders delivered to an address entered incorrectly by the customer.

 

💳 Refund Processing

Approved refunds are issued to the original payment method and typically process within 5–10 business days, depending on your bank or payment provider.

 

🌱 Sustainability Commitment

Producing items on demand helps reduce overproduction and waste. Thank you for supporting a more thoughtful, sustainable approach to apparel.

 

❓ Questions?

• If you have questions about returns or refunds, don’t hesitate to reach out — we’re happy to help.

• coach@matchymatchy.club